topic Paid my bill twice in Account & Billing

Paid my bill twice

Jul.81 — Mon, 04 May 2026 16:40:47 GMT

Hi, I logged on and saw my DD was no longer set up so manually paid my bill, I then reset the DD up and it automatically took the payment the next day (my error I know). How would I go about getting a refund as my account is now in credit and I'm budgeting tightly this month.

Re: Paid my bill twice

Danz994 — Mon, 04 May 2026 17:41:50 GMT

Hi @Jul.81 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Paid my bill twice

Jul.81 — Mon, 04 May 2026 21:06:29 GMT

Thank you.