topic Re: Charge for use away from home in Account & Billing

Charge for use away from home

Chady1526 — Mon, 04 May 2026 15:59:56 GMT

I have been charged 26 pound for allegedly using my streaming pucks elsewhere. I have not, and have sent photographs via a link sent by sky technical proving where my devices are. I have been using a WiFi extender but have not streamed out side of my property. 2 calls have met with blank response. I am considering cancellation even if it costs me. I am not been robbed like this. Regards Iain. Please be aware.

Re: Charge for use away from home

caesarome — Mon, 04 May 2026 16:05:31 GMT

@Chady1526

Have you put in a complaint by filling in this form:

https://www.sky.com/help/complaints

This gives Sky 6 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

Re: Charge for use away from home

Daniel0210 — Mon, 04 May 2026 16:20:55 GMT

@Chady1526 wrote:

Please be aware.

@Chady1526

Sending warnings like that are pointless here. This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Re: Charge for use away from home

PandJ2020 — Mon, 04 May 2026 16:25:20 GMT

This would suggest your public IP address is changing. (Thus giving the impression of being used in multiple locations)

Who is your ISP?

Re: Charge for use away from home

Chady1526 — Mon, 04 May 2026 16:25:44 GMT

I have contacted Sky by mail and spoken to advisors.

Re: Charge for use away from home

Chady1526 — Mon, 04 May 2026 16:27:22 GMT

Plusnet.

Re: Charge for use away from home

PandJ2020 — Mon, 04 May 2026 16:39:13 GMT

Ok, they do not appear to use CGNAT - have you rebooted your router recently?