topic Re: Broadband in Account & Billing

Broadband

Lynnpd — Mon, 04 May 2026 15:20:35 GMT

My services have been stopped due to a non payment, I do not understand why as I believe I paid all up to date

I have screenshots I can send over confirming all my payments made

Re: Broadband

Daniel0210 — Mon, 04 May 2026 15:22:41 GMT

@Lynnpd
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Did you make an unnecessary manual payment which went as a credit towards next months bill, leaving this months unpaid?

Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Broadband

Lynnpd — Mon, 04 May 2026 15:24:30 GMT

Thanks, I have emailed them also I have paid all my payments each month and are all up to date with sky.

Re: Broadband

Daniel0210 — Mon, 04 May 2026 15:27:12 GMT

@Lynnpd

Don't be surprised to not receive a reply as Sky don't use email as a general method of communication.

Re: Broadband

Lynnpd — Mon, 04 May 2026 15:29:01 GMT

I even tried calling them on numerous occasions, you have any other means of communication for them?
thanks

Re: Broadband

Daniel0210 — Mon, 04 May 2026 15:32:33 GMT

@Lynnpd

As my first post states Sky won't answer you if you are in arrears.

Also your 6 images are fine but only show billing up til December 2025 so are irrelevant if your services are restricted now in May 2026.

Re: Broadband

Lynnpd — Mon, 04 May 2026 15:36:46 GMT

Re: Broadband

Daniel0210 — Mon, 04 May 2026 15:44:17 GMT

@Lynnpd

The important one is 24 April which you've omitted. That was 10 days ago now.

Re: Broadband

caesarome — Mon, 04 May 2026 15:44:28 GMT

That image doesn't actually show if it was paid or not and could this refer to your 24th April bill and that the March one ?

Re: Broadband

Lynnpd — Mon, 04 May 2026 15:49:17 GMT

I was taking in to consideration some months I paid double

Re: Broadband

caesarome — Mon, 04 May 2026 15:54:27 GMT

Only your February bill was higher as your March one wasn't so again what shows for your April bill and can you expand it so we can see more detail.

Re: Broadband

Lynnpd — Mon, 04 May 2026 16:00:24 GMT

Re: Broadband

Lynnpd — Mon, 04 May 2026 16:01:20 GMT

I have submitted all my payments, you can see I paid double some of the months as my bill is usually only 48 each month

Re: Broadband

Me134 — Mon, 04 May 2026 16:08:07 GMT

@Lynnpd wrote:
I have submitted all my payments, you can see I paid double some of the months as my bill is usually only 48 each month

Don't show your bank account details on here but is the money actually leaving your account each and every month?

Re: Broadband

Mark39 — Mon, 04 May 2026 16:11:17 GMT

@Lynnpd still don't see an April 2026 bill. That’s the significant one.

Re: Broadband

caesarome — Mon, 04 May 2026 16:15:20 GMT

@Lynnpd wrote:

I have submitted all my payments,

You haven't as you have not posted your 24 April bill so can you see that here instead of using the app:

https://www.sky.com/bill/tv-broadband-talk

Re: Broadband

Daniel0210 — Mon, 04 May 2026 16:18:24 GMT

@Lynnpd

You seem reluctant to post an image showing the all important April bill. How do you normally pay?

Re: Broadband

Lynnpd — Mon, 04 May 2026 16:22:49 GMT

This is my April bill

Re: Broadband

caesarome — Mon, 04 May 2026 16:24:26 GMT

That isn't an image from a Sky bill as that looks like it is from your banking app so yet again, feel free to post the April bill from your Sky account.

Re: Broadband

Lynnpd — Mon, 04 May 2026 16:27:28 GMT

I pay by card each month that's why I am on the chat it is showing that I have not paid April bill but it is showing on my bank as paid, this is my query