topic Re: Need to change address in Account & Billing

Need to change address

Tc1707 — Mon, 04 May 2026 13:37:30 GMT

I'm trying to change my address but when I go to the moving home part it says there is an outstanding bill on my account I have been through my bill and there is nothing it is all up to date and paid. How do I remedy this please without having to go through the whole phone call process.

Re: Need to change address

caesarome — Mon, 04 May 2026 14:59:27 GMT

@Tc1707

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Need to change address

LJB-C — Mon, 04 May 2026 15:18:05 GMT

Good afternoon 🙂

Thanks for escalating this @caesarome. We’ve sent @Tc1707 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.