topic Re: Return packaging for tv and broadband in Account & Billing

Return packaging for tv and broadband

returns2 — Mon, 04 May 2026 10:14:26 GMT

Hi I am moving out on Thursday and I really need my return packaging for my sky box and broadband equipment before I move so I can return it asap

Re: Return packaging for tv and broadband

Mark39 — Mon, 04 May 2026 10:21:25 GMT

@returns2 have you cancelled your Sky subscription? Packaging is usually sent towards the end of your notice period. If that's unsuitable, you can always use your own packaging as explained here: https://www.sky.com/help/articles/return-tv-broadband

Re: Return packaging for tv and broadband

Daniel0210 — Mon, 04 May 2026 10:30:34 GMT

@returns2

Unfortunately if you’ve successfully cancelled, Sky should send out returns packaging to the address where the account was active, near the end of any cancellation period, which is 14 days for broadband and 31 days for Sky Q, for any loaned equipment they are expecting back. So if you cancel Sky Q and Broadband the smaller BB packaging should arrive first.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.