topic Still waiting for refund after cancellation in Account & Billing

Still waiting for refund after cancellation

Neil998 — Mon, 04 May 2026 08:04:26 GMT

I cancelled my sky broadband in mid February, still got billed for March, then was told by on chat that this would automatically be refunded at the end of April. I didn't cancel my payment method but the refund wasn't received. It now appears Sky can take my money and keep it as long as they want and make me jump through hoops to get it back .... And does their chatbot help? Of course it doesn't ...

Re: Still waiting for refund after cancellation

caesarome — Mon, 04 May 2026 08:28:25 GMT

@Neil998

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Still waiting for refund after cancellation

LJB-C — Mon, 04 May 2026 09:21:37 GMT

Thanks for escalating this @caesarome. We’ve sent @Neil998 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.