topic Re: Compensation on waiting for broadband in Account & Billing

Compensation on waiting for broadband

Emma526 — Sat, 02 May 2026 21:42:29 GMT

Hi there,

Looking for some advice.

I received an email (haven't clicked any links) saying I was due compensation for the issues I've had with broadband. (still waiting 6months on) umpteen calls and engineers, now been told will be resolved/up snd running by end of July.

So the email said I was due a large amount of compensation due to this (in excess of£700).

I rang the sky number. They seemed legit, but didn't have my corrent bank account number (gave last 2 digits of a previous account). I gave them my account number and sort code only (not 16 digit card number or cvv).

I'm now really worried I may have been scammed. It's late at night so sky now closed.

Is anyone on here that could advise?

Many thanks

Re: Compensation on waiting for broadband

caesarome — Sat, 02 May 2026 21:53:50 GMT

@Emma526

Compensation for broadband issues is usually payable as a credit onto your account as you can read about here:

https://www.sky.com/help/articles/auto-compensation

We’ll calculate what you’re owed and add a credit to your Sky account. Once that's been added, we'll send you an email or a letter to let you know. You don’t need to get in touch to get your compensation; it’s automatic.

Re: Compensation on waiting for broadband

PandJ2020 — Sat, 02 May 2026 22:10:14 GMT

@Emma526 wrote:
I rang the sky number.

Where did you get this number?

Re: Compensation on waiting for broadband

Emma526 — Mon, 04 May 2026 07:53:49 GMT

The number i got was from the sky app. I've tried to post it, but it won't allow. I will write it as words!;

[removed]

Moderator Actions: removed phone number

Re: Compensation on waiting for broadband

PandJ2020 — Mon, 04 May 2026 07:51:46 GMT

@Emma526 wrote:

The number i got was from the sky app. I've tried to post it, but it won't allow. I will write it as words!;

[removed]

Ok, should be genuine then. They may be considering a bank credit due to the size of the compensation.

Moderator Actions: removed number from reply