topic Early termination charges in Account & Billing

Early termination charges

joanne+trayers — Mon, 04 May 2026 07:22:43 GMT

I've had one credit but still waiting for the second one why ?

Re: Early termination charges

caesarome — Mon, 04 May 2026 08:33:45 GMT

Please explain a bit more what has happened, so do you mean you have received credit for TV but not broadband early termination charges for example and if so are you new to Sky ?

Re: Early termination charges

joanne+trayers — Mon, 04 May 2026 08:35:53 GMT

They have credited the line rental the next day but say the broadband credit will take 3-5 working days

Re: Early termination charges

caesarome — Mon, 04 May 2026 08:45:50 GMT

@joanne+trayers

There is no switch credit for line rental and broadband as it is TV and broadband as you can see here:

https://www.sky.com/help/articles/switching-credit-offer

Switching to Sky Broadband? - We’ll credit you up to £200*
Switching to Sky TV? - We’ll credit you up to £100*
Switching to Sky TV & Broadband? - We’ll credit you up to £300*