Cut off

Lee356 — Sun, 03 May 2026 09:36:37 GMT

Why have I been cut off again

Re: Cut off

Daniel0210 — Sun, 03 May 2026 09:39:00 GMT

@Lee356
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Do you mean a call has been cut off or your services?

Re: Cut off

Daniel0210 — Sun, 03 May 2026 11:10:08 GMT

@Lee356

As you're yet to reply I will provide the process if, as I suspect, your services are restricted due to a missed payment.

Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Cut off in Account & Billing

Cut off

Re: Cut off

Re: Cut off