topic Re: Billing issue in Account & Billing

Billing issue

SE11ERS — Sat, 02 May 2026 07:10:13 GMT

good afternoon. I keep receiving this text message

Hi. Please return our Sky equipment as soon as possible to avoid non-return charges. For more info go to sky.com/returns

now I have received this one

Hi. Following our previous reminders, we've applied a charge to your account as we haven't received our Sky equipment back. For more info go to sky.com/returns

I have never cancelled my sky can you help with this?

Re: Billing issue

MightyQuinn — Sat, 02 May 2026 07:48:56 GMT

Hi @SE11ERS

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Billing issue

J_ham — Sat, 02 May 2026 08:32:03 GMT

Thanks @MightyQuinn for escalating this. We’ve sent @SE11ERS an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Billing issue

SE11ERS — Sat, 02 May 2026 11:02:23 GMT

Are you getting this sorted for me

Re: Billing issue

Daniel0210 — Sat, 02 May 2026 11:23:19 GMT

@SE11ERS wrote:

Are you getting this sorted for me

@SE11ERS

You need to engage in the chat invite that was sent to you earlier.

Re: Billing issue

MightyQuinn — Sat, 02 May 2026 12:16:24 GMT

@SE11ERS wrote:
Are you getting this sorted for me

Hi @SE11ERS Which you are you referring to?

Re: Billing issue

SE11ERS — Sat, 02 May 2026 13:36:49 GMT

This is not correct I have not cancelled or amended my sky Concrete

Hi. Following our previous reminders, we've applied a charge to your account as we haven't received our Sky equipment back. For more info go to sky.com/returns

Re: Billing issue

Daniel0210 — Sat, 02 May 2026 13:57:21 GMT

@SE11ERS

Once again we need to ask… have you engaged with the Community Messaging Team through the chat that was sent to you? You need to do that rather than repeating posts on here.

Re: Billing issue

MightyQuinn — Sat, 02 May 2026 14:18:16 GMT

Hi @SE11ERS Did you not read https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M141