topic Issues with payments each month in Account & Billing

Issues with payments each month

Becky923 — Sat, 02 May 2026 11:02:51 GMT

I'm getting confused. I've got a direct debit set up for sky and payments are being taken out of my account. I keep paying bills as it says I haven't got a direct debit or money, but money went out of my account via direct debit the other day.

I feel like I'm ending up paying double the amount and I don't know what's going on and why it keeps happening. Anyone know what to do?

Re: Issues with payments each month

caesarome — Sat, 02 May 2026 12:06:05 GMT

@Becky923

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Issues with payments each month

J_ham — Sat, 02 May 2026 12:12:21 GMT

Thanks @caesarome for escalating this. We’ve sent @Becky923 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.