topic Re: Credit refund in Account & Billing

Credit refund

DTN75 — Sat, 02 May 2026 06:34:16 GMT

It's been over 6 weeks since I switched provider and returned the sky router yet I still haven't received a refund of the credit on my account. I thought this was supposed to be automatic. How do I get this back (and no I haven't changed my original payment method)?

Re: Credit refund

Daniel0210 — Sat, 02 May 2026 06:38:54 GMT

@DTN75
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Re: Credit refund

DTN75 — Sat, 02 May 2026 18:30:09 GMT

Yes please

Re: Credit refund

Daniel0210 — Sat, 02 May 2026 18:32:13 GMT

@DTN75

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

ItWasAllMichele — Sat, 02 May 2026 18:34:26 GMT

Thanks for escalating this @Daniel0210. We’ve sent an invite to chat to @DTN75.

Please be aware conversations automatically close if there is no response within 48 hours.