topic Re: Credit refund in Account & Billing

Credit refund

Chava61 — Thu, 30 Apr 2026 06:52:26 GMT

I recently cancelled sky broadband and my account is showing a credit balance, how do I get my money refunded? The payment method is still active.

Re: Credit refund

Daniel0210 — Thu, 30 Apr 2026 07:03:25 GMT

@Chava61
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Re: Credit refund

Chava61 — Thu, 30 Apr 2026 08:00:40 GMT

Yes please Daniel

Re: Credit refund

caesarome — Thu, 30 Apr 2026 08:34:45 GMT

@Chava61

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

Brill+Gill — Thu, 30 Apr 2026 08:36:13 GMT

Thanks for escalating this @caesarome. We’ve sent @Chava61 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

Khalid5 — Sat, 02 May 2026 05:43:06 GMT

Please can you assist in getting my refund from Sky?

Re: Credit refund

Daniel0210 — Sat, 02 May 2026 05:47:39 GMT

@Khalid5

Can we ask what this refund is for? Have you recently left Sky for example. Is it showing as a credit on your Sky account and is your payment method still active?

Re: Credit refund

Khalid5 — Sat, 02 May 2026 06:10:34 GMT

I cancelled my broadband package. There is a credit showing on my account however I cancelled my DD following cancellation.

Re: Credit refund

Daniel0210 — Sat, 02 May 2026 06:13:44 GMT

@Khalid5
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

J_ham — Sat, 02 May 2026 08:30:57 GMT

Thanks @Daniel0210 for escalating this. We’ve sent @Khalid5 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.