https://helpforum.sky.com/t5/Account-Billing/Restricted-Account-on-Zero-Balance/m-p/5266643#M290997 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3638770">@RammsteinFS</a>&nbsp;</P> <P>If you haven't been a Sky customer for a number of years then you need to ignore that account and order the mobile&nbsp;by setting up a new account during the process, if you want to use the same email address it will need removing from the old account first.</P> Sat, 02 May 2026 04:35:37 GMT caesarome 2026-05-02T04:35:37Z https://helpforum.sky.com/t5/Account-Billing/Restricted-Account-on-Zero-Balance/m-p/5266618#M290992 <P>I can see that this is a common problem with Sky. &nbsp;My account has been restricted but my balance is £0. &nbsp;I haven't had any services from Sky for a couple of years and have never owed them money. &nbsp;I was going to order a new mobile phone contract but this is probably not going to be possible.&nbsp;</P><P>&nbsp;</P><P>Does anyone know to deal with this please?</P><P>&nbsp;</P><P>Thank you</P> Fri, 01 May 2026 22:35:02 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted-Account-on-Zero-Balance/m-p/5266618#M290992 RammsteinFS 2026-05-01T22:35:02Z https://helpforum.sky.com/t5/Account-Billing/Restricted-Account-on-Zero-Balance/m-p/5266643#M290997 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3638770">@RammsteinFS</a>&nbsp;</P> <P>If you haven't been a Sky customer for a number of years then you need to ignore that account and order the mobile&nbsp;by setting up a new account during the process, if you want to use the same email address it will need removing from the old account first.</P> Sat, 02 May 2026 04:35:37 GMT https://helpforum.sky.com/t5/Account-Billing/Restricted-Account-on-Zero-Balance/m-p/5266643#M290997 caesarome 2026-05-02T04:35:37Z