topic Re: Is this a scam text? in Account & Billing

Is this a scam text?

Laura460 — Fri, 01 May 2026 14:06:30 GMT

Hi can somebody from Sky let me know if this text message I received today is genuine or not? I have been with Sky 15 years & never had a txt like this.

Thanks

Re: Is this a scam text?

Mark39 — Fri, 01 May 2026 14:26:28 GMT

@Laura460 it looks genuine, but rather than using the link in the text, you could either wait for the letter mentioned, or log in yourself to the Bills & Payments section of your online account via sky.com/ie

Re: Is this a scam text?

Corkm — Fri, 01 May 2026 22:35:35 GMT

Cannot see the text but I got one today as well on about problem with my name on bank account not matching told me I would get a letter, thought it was genuine as have been in contact with sky regarding new box.

Re: Is this a scam text?

Laura460 — Fri, 01 May 2026 23:18:21 GMT

The text message read 'Hi, it's Sky. We've noticed the name on your Direct Debit may not fully match your bank details as it currently shows as under 2 characters. Please update it at sky.ie/myaccount or contact us on 0*********. You'll also need your IBAN and BIC to hand. You will receive a letter regarding this shortly.'

I havn't been in contact with them atall lately, I find it very strange. When I went into my Sky account there's nothing about updating details.

Re: Is this a scam text?

Corkm — Sat, 02 May 2026 10:30:39 GMT

That's the exact same one I got I actually clicked the link but it took me to my bills section on sky definitely a scam.

Re: Is this a scam text?

Corkm — Sat, 02 May 2026 11:50:22 GMT

Funny when I went back later to read the text again the phone was after putting it in the spam folder

Re: Is this a scam text?

Mark39 — Fri, 08 May 2026 15:55:09 GMT

All,

Sky has confirmed in closed forum that this SMS message is completely genuine. It will be followed up by a letter on the same subject.

Re: Is this a scam text?

Corkm — Fri, 08 May 2026 15:56:45 GMT

I haven't received any letter and sky have taken the direct debit as normal so don't know what it is.

Re: Is this a scam text?

Laura460 — Fri, 08 May 2026 16:03:50 GMT

I haven't received any letter either! Just strange the scam txt came under Sky.

Re: Is this a scam text?

Corkm — Fri, 08 May 2026 16:06:23 GMT

That's probably the phone not knowing it's a scam text initially I have gotten scam text supposedly from my bank in with the genuine texts.

Re: Is this a scam text?

Laura460 — Tue, 19 May 2026 09:13:44 GMT

Re: Is this a scam text?

Laura460 — Tue, 19 May 2026 09:18:36 GMT

I received this letter this morning, My address wasn't even on the envelope only my name & Eircode, I just find this letter very odd as it says 'Hello' & my details don't need to be updated l, As everything is fine on my account on the App. Anybody else get this letter?

Re: Is this a scam text?

Mark39 — Tue, 19 May 2026 09:19:10 GMT

@Laura460 good to see you've now received the confirmatory letter from Sky, as previously indicated.

Re: Is this a scam text?

Laura460 — Tue, 19 May 2026 09:32:22 GMT

I have just being on the Phone to Sky & the Advisor said Ignore the letter!! Sky did not send them, and she said 'thanks for bringing these scam letters to their attention'.

Re: Is this a scam text?

Corkm — Tue, 19 May 2026 10:12:12 GMT

I never got the letter and everything is fine DD taken on correct dates.

Re: Is this a scam text?

Mark39 — Tue, 19 May 2026 10:24:49 GMT

@Laura460 the adviser you spoke to is wrong (not for the first time, I'm afraid). Sky have confirmed to the Superuser group here that both the letter and the preceding text message are genuine.

Re: Is this a scam text?

Corkm — Tue, 19 May 2026 20:33:04 GMT

Letter was waiting for me when I got home

Re: Is this a scam text?

Laura460 — Tue, 19 May 2026 21:22:14 GMT

@Corkm Did they have your address on the envelope? Sky always sends me letters with my full adress, This envelope just had my name & Eircode! I will be ignoring that letter anyway makes no sense.

Re: Is this a scam text?

Corkm — Tue, 19 May 2026 21:24:00 GMT

Yes full address but went on sky website trying to update details and tells me my IBAN is invalid

Re: Is this a scam text?

Laura460 — Tue, 19 May 2026 21:35:45 GMT

I don't think they no what their at themselves! 😳