topic Re: Unhappy ex user in Account & Billing

Unhappy ex user

Tippycat7 — Fri, 01 May 2026 12:39:35 GMT

Had scam payments taken out of our bank for fraudulent subscription. Bank has refunded the amount but cannot sort matter out. Have a fraud account number but getting nowhere. I will not add a direct debit because I don't trust Sky. I do not owe this money.

Is taking case to Ombudsman the only way to go forward. This has gone on since November last year.

Re: Unhappy ex user

PandJ2020 — Fri, 01 May 2026 12:42:58 GMT

@Tippycat7 wrote:
Is taking case to Ombudsman the only way to go forward.

What was the outcome of your complaint process?

Re: Unhappy ex user

caesarome — Fri, 01 May 2026 12:45:04 GMT

@Tippycat7

There appears to be more going on

herd than what you have posted about so how do these fraud payments connect to Sky and you not trusting them. Are these payments actually being taken by Sky ?

Re: Unhappy ex user

Tippycat7 — Fri, 01 May 2026 13:37:56 GMT

I am not posting all the details on here

Re: Unhappy ex user

MightyQuinn — Fri, 01 May 2026 13:46:08 GMT

@Tippycat7 wrote:
I am not posting all the details on here

Hi @Tippycat7 Did you complete the Sky complaint process or receive a deadlock letter? This is important because this is required before you can take it further.

Re: Unhappy ex user

SKY1992bf — Fri, 01 May 2026 14:52:45 GMT

@Tippycat7 You mention a fraud account number

so are you saying sky are asking for a payment on an account where the account number doesn't correspond with the account number of your ex sky account

also how did you originally cancel your account (and what services were cancelled) and did you receive email confirmation from sky to acknowledged your cancellation