topic Re: Cannot return equipment in Account & Billing

Cannot return equipment

nancharra — Fri, 01 May 2026 08:40:44 GMT

I have moved into a new flat and had to cancel Sky tempoarily till set up in this building. The agent agreed to send the Hub return packaging to the new address. That was March, it has never arrived to I assume it went to old address. Fair enough. However I am trying to return the Hub in my own packaging but cannot get a label printed, the reason being Royal Mail have not yet registered my new postcode so it will not make the label. I have spoken to Royal Mail who say my landlord has to update the address registration, so I am stuck. I tried to contact someone at Sky to speak to - impossible of course - to either get me the return packaging sent out or at least give me a postal address I can write out myself. The £53 is the last thing I can afford. Anybody help please?

Re: Cannot return equipment

caesarome — Fri, 01 May 2026 09:14:07 GMT

@nancharra

You should be able to get your local post office to print the return label for you as I believe this should appear as an option here:

https://www.sky.com/help/articles/return-tv-broadband

Re: Cannot return equipment

DaveDrizen — Fri, 01 May 2026 09:30:21 GMT

If you go to the Royal Mail web site and click on the little head at the top of the screen and log in to your account and then click on little head again and then select settings you you see a screen where you can update your address.

Re: Cannot return equipment

nancharra — Fri, 01 May 2026 15:25:59 GMT

Thank you. I tried to update my existing Royal Mail account but it was still not having the postcode. So I set up a completely new account using different email address and was able to manually give address. So we will wait and see now. thanks again.

Re: Cannot return equipment

nancharra — Fri, 01 May 2026 15:29:41 GMT

Thank you. The local PO had same problem as Post Code was not in their system either. I have set up a new registration and was able to manually add the address, so seeing if that will help. Thank you again for your input.