topic Re: Broadband credit refund in Account & Billing

Broadband credit refund

Whellans84 — Fri, 01 May 2026 08:57:11 GMT

I left my sky broadband back in November and still have a credit on my account.

What's the best/quickest way to get a refund from sky?

Any and all help greatly appreciated

Re: Broadband credit refund

caesarome — Fri, 01 May 2026 09:12:18 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Broadband credit refund

_Claire — Fri, 01 May 2026 09:18:35 GMT

Thanks for escalating this @caesarome We’ve sent @Whellans84 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Broadband credit refund

Whellans84 — Fri, 01 May 2026 14:44:54 GMT

Thanks for getting back to me