topic Re: Payment late in Account & Billing

Payment late

Kieranlexi01 — Thu, 30 Apr 2026 16:55:53 GMT

Iv had sky broadband and streaming puck installed since last week but they have charged me 15pounds when I said that I couldnt pay it well Friday which they agreed and now they have given me a late fee I got it for free apparently can so.eo e help me as its not my 1st bill its just the £15 for set up but got a voucher for it cant pay well Friday the 8th will it be ok by then i dont know ow the number to ring or online

Re: Payment late

LJB-C — Thu, 30 Apr 2026 19:06:30 GMT

Hi there @Kieranlexi01, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141