topic Re: Received return packaging I didn’t request in Account & Billing

Received return packaging I didn’t request

LisadS — Thu, 30 Apr 2026 18:56:08 GMT

Just had returns packaging arrive but my contract isn't due to expire for another couple of months and I've had no conversations or messages about leaving, I did have an email 2 weeks ago that I reported as phish as I will be looking to renew if the price is good - can some one advise if OK to just ignore or if needs escalating, thanks.

Re: Received return packaging I didn’t request

caesarome — Thu, 30 Apr 2026 18:57:30 GMT

@LisadS

Have you had any devices turn up likes mobiles or tablets ?

Does anything appear here regarding this packaging:

https://www.sky.com/ordertracking

Re: Received return packaging I didn’t request

LisadS — Thu, 30 Apr 2026 19:02:51 GMT

@caesarome no devices have turned up and yes having just checked it does appear exactly like that, which is even stranger as I've not had any communications about leaving so I'm stumped.

Re: Received return packaging I didn’t request

caesarome — Thu, 30 Apr 2026 19:04:12 GMT

Does your account say what is supposed to be returned ?

Have you made any changes to your account recently so anything to TV or Broadband ?

Re: Received return packaging I didn’t request

LisadS — Thu, 30 Apr 2026 19:11:46 GMT

@caesarome Nothing changed from my side of things - just checked out my messages and I was sent something to say another provider has contacted Sky to say I am leaving but obviously I am not so I have no idea where that has even come from - any idea what the quickest way is to get this resolved for me please?

Re: Received return packaging I didn’t request

LisadS — Thu, 30 Apr 2026 19:12:40 GMT

@caesarome Sorry meant to say it says the hub is due to be returned

Re: Received return packaging I didn’t request

caesarome — Thu, 30 Apr 2026 19:16:07 GMT

Do you have both Broadband and Talk telephone services from Sky ?

Re: Received return packaging I didn’t request

LisadS — Thu, 30 Apr 2026 19:21:30 GMT

@caesarome had to double check - i have TV and Broadband services (that's what I'm billed for, nothing about Talk telephone) hope that makes sense?

Re: Received return packaging I didn’t request

caesarome — Thu, 30 Apr 2026 19:22:31 GMT

@LisadS

Do you actually have a landline phone service with another company ?

Re: Received return packaging I didn’t request

LisadS — Thu, 30 Apr 2026 19:23:48 GMT

@caesarome no, no landline since moving to Sky nearly 2 years ago.

Re: Received return packaging I didn’t request

caesarome — Thu, 30 Apr 2026 19:27:06 GMT

@LisadS

Even though you don't use it, you would have a landline service with either Sky or even another company if you are a Sky Broadband customer for a good few years.

All I can suggest is that you give Sky a call about this as they should be able to look into why this packaging has been sent out as it might be that someone has made a mistake somewhere with their order and has used your address in error.

Re: Received return packaging I didn’t request

LisadS — Thu, 30 Apr 2026 19:37:38 GMT

@caesarome OK will do, thanks for all your help.