topic Re: Phone in Account & Billing

Phone

Phone16 — Thu, 30 Apr 2026 12:05:23 GMT

my bill is £152 but I just paid £60 towards this and it's taking out of my account and it's still the same amount

Re: Phone

GD1 — Thu, 30 Apr 2026 12:07:51 GMT

@Phone16 If you made a manual payment within the window that your Direct Debit is due the manual payment will be shown as a credit against next month.

Unless Sky specifically ask you to, you should never need to make any manual payments as this issue will arise

Re: Phone

MightyQuinn — Thu, 30 Apr 2026 12:10:25 GMT

Hi @Phone16 Why did you pay £60? This does not go towards your current bill, but goes as a credit towards your next month's bill. Only make manual payments if requested by Sky. Unfortunately your current bill needs to be paid in full. Bills are created up to 14 days in advance of your payment date.

Re: Phone

caesarome — Thu, 30 Apr 2026 12:12:34 GMT

@Phone16

Has the £60 gone onto your account as a credit as the chances are it has because as stated above you do not need to make such payments.

Re: Phone

Phone16 — Thu, 30 Apr 2026 12:17:19 GMT

So what will happen with the £60 that has already come out of my account? Will it be returned if I pay in full amount?

Re: Phone

caesarome — Thu, 30 Apr 2026 12:22:37 GMT

The £60 will remain on your account and will be used against the next bill or if you prefer it can be refunded to you and we can arrange help for you via here if you want ?

@Phone16 wrote:

Will it be returned if I pay in full amount?

No, as stated above you do not need to make manual payments and doing so would see it refunded.

Re: Phone

PandJ2020 — Thu, 30 Apr 2026 12:23:03 GMT

@Phone16 wrote:
So what will happen with the £60 that has already come out of my account? Will it be returned if I pay in full amount?

See post #3

Re: Phone

Phone16 — Thu, 30 Apr 2026 12:25:57 GMT

Yes please I would like a refund and after I can pay the full amount

Re: Phone

caesarome — Thu, 30 Apr 2026 12:29:26 GMT

@Phone16

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Phone

Phone16 — Thu, 30 Apr 2026 12:35:01 GMT

How do I get a refund back please

Re: Phone

MightyQuinn — Thu, 30 Apr 2026 12:37:13 GMT

@Phone16 wrote:
How do I get a refund back please

Hi @Phone16 Wait to be invited for a chat from Sky. Please see the link you have been given to see how it works.

Re: Phone

caesarome — Thu, 30 Apr 2026 12:37:48 GMT

@Phone16

Have you read my post above, you need to wait until you are sent the private chat message from Sky and respond to them via this when it does appear at the bottom of the page.

Re: Phone

Phone16 — Thu, 30 Apr 2026 12:51:29 GMT

Okay I have paid my full amount of £152.84 and I now want my £60 refund

Re: Phone

PandJ2020 — Thu, 30 Apr 2026 12:52:18 GMT

@caesarome wrote:
@Phone16
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Phone

PandJ2020 — Thu, 30 Apr 2026 12:54:39 GMT

@Phone16 wrote:
Okay I have paid my full amount of £152.84

No one said to make full payment?

Making the full payment won't stop an automated one if being processed.

Re: Phone

Phone16 — Thu, 30 Apr 2026 12:56:27 GMT

I have paid the full amount and it's all gone through but I can still get the £60 back as it got taken out from my account I've paid full amount all bills paid, so my £60 should be returned as I don't want that being kept hold on credit

Re: Phone

caesarome — Thu, 30 Apr 2026 12:56:43 GMT

@Phone16 wrote:

Okay I have paid my full amount of £152.84

Are you not reading what has been posted ?

You do not need to make manual payments like this.

Re: Phone

Phone16 — Thu, 30 Apr 2026 12:59:39 GMT

I have paid full amount to my phone bill it went through and I have nothing left to pay, I am reading what your saying I just want to know if I can get my £60 refunded and there is no blue and red bubble ?

Re: Phone

Daniel0210 — Thu, 30 Apr 2026 13:03:50 GMT

@Phone16

As has already been explained the sending of a chat invite is not instant. You need to be patient.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Phone

Phone16 — Thu, 30 Apr 2026 13:05:46 GMT

Okay thank you

would I get a email if the bubble comes up?