topic Re: Billed twice in Account & Billing

Billed twice

Donnabee81 — Wed, 29 Apr 2026 04:51:56 GMT

My bill is showing twice the amount it normally is. The products listed are listed twice and the amount has doubled for no reason. Same billing period and the direct debit has left. Why am I being charged twice for the same period and same service !? I only have 1 Sky account

Re: Billed twice

Daniel0210 — Wed, 29 Apr 2026 06:40:37 GMT

@Donnabee81

Are you a new Sky customer? The first couple of bills are generally higher due to the dates they cover. Check future bills to see if that is the amount you're expecting.

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 06:48:13 GMT

Nope. New a customer for 3 years now. Nothings changed, no new subscriptions, no new devices, nothing: But I've been billed double. My bill shows the same period twice and the same amount twice

Re: Billed twice

caesarome — Wed, 29 Apr 2026 09:09:42 GMT

@Donnabee81

Can you post an image of this bill and if you do make sure your name and account and credit agreement numbers are blanked out.

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 09:16:26 GMT

How do I attach a photo?

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 09:16:59 GMT

Re: Billed twice

PandJ2020 — Wed, 29 Apr 2026 09:17:23 GMT

If you haven't changed your payment date (Which can trigger this) then you'll probably need to call Sky.

Re: Billed twice

caesarome — Wed, 29 Apr 2026 09:27:18 GMT

Can you expand those two so we can see more details as it isn't clear what is happening from those images.

You haven't made any changes to your package recently have you ?

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 09:29:44 GMT

I don't know what you mean?

these are the only details on my bill.

not other words are on there . Sky ultimate Tv - Sky Entertainment with Netflix £34.10

amd then repeated but £37.50

Re: Billed twice

MightyQuinn — Wed, 29 Apr 2026 09:33:23 GMT

Hi @Donnabee81 If you notice, the £34.10 line has -31 days. So the bill is for two months, the current and the future month.

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 09:36:05 GMT

Why am I being billed for the current and future when this has never been the case before ?

Re: Billed twice

GD1 — Wed, 29 Apr 2026 09:37:41 GMT

@Donnabee81 Everyone is billed monthly in advance, never monthly in arrears.

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 10:03:38 GMT

Ok that's fine. So why I am I being billed twice the amount ? For the same period ? This was my original question. Trying to get hold of Sky on the phone is impossible too

Re: Billed twice

Mark39 — Wed, 29 Apr 2026 10:06:19 GMT

@Donnabee81 it may be that Sky's billing process has caught up with the fact that you weren't being billed in advance, and have adjusted your billing accordingly. It has been reported occasionally before, here on the forum. You could raise a complaint, if you wish, but I suspect Sky will simply refer you to your terms and conditions.

Re: Billed twice

DaveDrizen — Wed, 29 Apr 2026 14:51:56 GMT

@Donnabee81 wrote:

You say that you been twice for the same month but if you click on the little "I" against the amounts on that bill they will show the period covered are they both the same date period? And if you scroll, down that bill to the bottom where the total is, it dose not show any credit ?

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 14:48:25 GMT

Yes, both the same date period

Re: Billed twice

DaveDrizen — Wed, 29 Apr 2026 14:59:32 GMT

@Donnabee81 wrote:
Yes, both the same date period

And if you scroll down to the bottom of the bill where the total is, the total is both amounts added together and is there is not a credit?

Re: Billed twice

Donnabee81 — Wed, 29 Apr 2026 15:16:52 GMT

No - they have taken the amounts added together out of my account

Re: Billed twice

Daniel0210 — Wed, 29 Apr 2026 15:19:13 GMT

@Donnabee81

If you are disputing the bill / amount charged then give Sky a call to discuss it.

Re: Billed twice

stevenmartin1977 — Thu, 30 Apr 2026 06:53:37 GMT

I have been billed twice for the following 6 months