topic Re: Switch in Account & Billing

Switch

St71 — Wed, 29 Apr 2026 18:47:44 GMT

Ive switched over to sky and need to pay my virgin exit fees. I swear the man kn the ohone said we can claim the money back but not finding this answer on the website its saying sky credit account. Does this mean I wont get my money back it will jist be credited to my account instead

Re: Switch

MarkGoldsmith — Wed, 29 Apr 2026 18:55:11 GMT

@St71 wrote:
Ive switched over to sky and need to pay my virgin exit fees. I swear the man kn the ohone said we can claim the money back but not finding this answer on the website its saying sky credit account. Does this mean I wont get my money back it will jist be credited to my account instead

Correct, the money is credited to your Sky account ( essentially meaning it will cover a period of your sky bills).

The process on how to claim it can be found here: https://www.sky.com/help/articles/switching-credit-offer

Re: Switch

Ossey111Aa — Wed, 13 May 2026 15:22:34 GMT

I still have not received my switch back from you yet I sent you all of the information in November 2025

Re: Switch

MightyQuinn — Wed, 13 May 2026 15:25:21 GMT

@Ossey111Aa wrote:
from you

Hi @Ossey111Aa Not us, please see Welcome below.

Re: Switch

Mark39 — Wed, 13 May 2026 15:47:12 GMT

@Ossey111Aa wrote:

I still have not received my switch back from you yet I sent you all of the information in November 2025

@Ossey111Aa given how long it has been, I imagine you've raised it with Sky? What have they said?