topic Re: Adjust my requirments in Account & Billing

Adjust my requirments

HPeake — Wed, 29 Apr 2026 17:56:13 GMT

My bill is too high so I must cancel Sky sports the difficulty in communicating with Sky is well known and I will pursue my request until I get a response. Ifnenessary I will cancel everything because the lack of response is impossible to deal with. I have encountered this before and I must persuethisuntil i get a satisfactory response. H Peake

Re: Adjust my requirments

Annie+UK — Wed, 29 Apr 2026 17:58:13 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

You need to phone Sky

Re: Adjust my requirments

Daniel0210 — Wed, 29 Apr 2026 18:03:35 GMT

@HPeake
To remove part of your TV package (Sky Sports) you need to contact Sky giving 31 days notice. If you have 'in contract' discounts you may not be able to remove them because the discounts were provided on the understanding you’d be paying for the full period. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

🔹

To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the usual 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.

Re: Adjust my requirments

GD1 — Wed, 29 Apr 2026 18:07:21 GMT

@HPeake wrote:

My bill is too high so I must cancel Sky sports the difficulty in communicating with Sky is well known and I will pursue my request until I get a response. Ifnenessary I will cancel everything because the lack of response is impossible to deal with. I have encountered this before and I must persuethisuntil i get a satisfactory response. H Peake

And spamming the community, if that is your intention, will result in posts simply being removed.

Re: Adjust my requirments

MarkGoldsmith — Wed, 29 Apr 2026 18:56:40 GMT

@HPeake wrote:
My bill is too high so I must cancel Sky sports the difficulty in communicating with Sky is well known and I will pursue my request until I get a response. Ifnenessary I will cancel everything because the lack of response is impossible to deal with. I have encountered this before and I must persuethisuntil i get a satisfactory response. H Peake

Its not difficult to manage your subscription at all.

However if you are in a minimum term contract for Sky Sports, you may not be able to remove it from your contract.