topic Re: Credit not applied in Account & Billing

Credit not applied

Frustratedsky6498 — Wed, 29 Apr 2026 15:38:32 GMT

Hi, I pay money off my account weekly. Usually end up in credit. However for the past two months the credit hasn't been used and the money was taken from my account. Has this happened to anyone else?

Re: Credit not applied

Daniel0210 — Wed, 29 Apr 2026 15:40:46 GMT

@Frustratedsky6498

Why are you making any manual payments?

Re: Credit not applied

caesarome — Wed, 29 Apr 2026 15:45:27 GMT

@Frustratedsky6498

Smys terms and conditions state you must have a regular payment setup on your account so they are within the rights to take it from your card that you are using to make these payments which you do not need to do.

Re: Credit not applied

Frustratedsky6498 — Wed, 29 Apr 2026 16:06:04 GMT

I pay money off all my bills weekly.

Re: Credit not applied

PandJ2020 — Wed, 29 Apr 2026 16:13:01 GMT

@Frustratedsky6498 wrote:
I pay money off all my bills weekly.

Sky has a monthly billing/payment cycle.

Making manual (weekly) payments may not work as you hope.

Re: Credit not applied

caesarome — Wed, 29 Apr 2026 16:13:19 GMT

As stated above, there is no need to do this.

Re: Credit not applied

Daniel0210 — Wed, 29 Apr 2026 16:31:46 GMT

@Frustratedsky6498 wrote:

I pay money off all my bills weekly.

@Frustratedsky6498

As you've discovered that doesn't work with Skys payment system. Let the direct debit or continuous card payment you have set up do its thing.

Re: Credit not applied

Frustratedsky6498 — Wed, 29 Apr 2026 17:34:13 GMT

Thanks. I'll do this from now on.