topic Re: Moving house in Account & Billing

Moving house

ChloeG24 — Wed, 29 Apr 2026 12:39:21 GMT

I would like go cancel my plan after May 1st 2026 as I am moving home

Re: Moving house

MightyQuinn — Wed, 29 Apr 2026 12:49:36 GMT

Hi @ChloeG24 I'm afraid that you are only telling other customers here. Please see Welcome below. To cancel your services you need to contact Sky.

https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription

Re: Moving house

Daniel0210 — Wed, 29 Apr 2026 12:49:45 GMT

@ChloeG24

Is this for a TV subscription, Broadband & Sky Talk, or Mobile?

Re: Moving house

ChloeG24 — Wed, 29 Apr 2026 15:31:19 GMT

Just broadband

Re: Moving house

Daniel0210 — Wed, 29 Apr 2026 15:39:06 GMT

@ChloeG24 wrote:

Just broadband

@ChloeG24

May the 1st is only two days away.

To cancel Sky Broadband and Sky Talk the below link explains the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky should notify you if you do and how much they’ll charge).

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.