topic Re: Sky update broadband in Account & Billing

Sky update broadband

Mick79 — Wed, 29 Apr 2026 08:05:11 GMT

Sky phone to say updating broadband in the area I said don't want it if bill increase - promise you sir no increase your bill will stay same with in 10days of broadband update now bill increase £10 a month hate sky I'm leaving them with everything mobiles and tv and broadband as soon as possible.
cannot speak to a human anymore to even discuss this [Removed]

Moderator notes: Removed allegations

Re: Sky update broadband

caesarome — Tue, 28 Apr 2026 18:51:08 GMT

@Mick79

You could try putting in a complaint stating the date and time that you were told there would be no increase:

https://www.sky.com/help/complaints

Re: Sky update broadband

Mick79 — Tue, 28 Apr 2026 21:13:07 GMT

The conversation with sky saying ther will be no increase was around 26th March 2026 then I had new internet installed around 10 April and then bill increase 26th April

Re: Sky update broadband

caesarome — Tue, 28 Apr 2026 21:19:36 GMT

You are just telling other customers here which is why I suggested putting in a complaint as per my post above.

Re: Sky update broadband

Mick79 — Tue, 28 Apr 2026 21:26:44 GMT

I have but nothing happens this company is so much stress to me and ruins so many of my nights and cost me so much money for nothing in return

Re: Sky update broadband

caesarome — Tue, 28 Apr 2026 21:28:17 GMT

If you have put in a complaint this then gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

Re: Sky update broadband

Mick79 — Tue, 28 Apr 2026 21:57:33 GMT

Sky just decided it was resolved! You do realise people have a lot going on right oth out having all this work to chase up and follow something that shouldn't even be a situation in today's world! I told sky my internet what so slow that even tv was freezing in films ect. The advice sky advisor told me was - may be disabled some divides so that the internet has a better chance I pay for super fast broadband and I only have elexa and 2 mobile phones on WiFi