topic Outstanding payment on Disney+ Subscription in Account & Billing

Outstanding payment on Disney+ Subscription

Di501 — Tue, 28 Apr 2026 19:08:18 GMT

Ive received an email to say that my payments for Disney+ subscription have failed. Ive rang the number I was given but it kept saying it was to make a payment for my monthly bill.

Does anyone know how to make a payment? Feel like Ive been round the houses several times.

Re: Outstanding payment on Disney+ Subscription

Brill+Gill — Wed, 29 Apr 2026 07:17:09 GMT

Hi @Di501, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Outstanding payment on Disney+ Subscription

Me134 — Wed, 29 Apr 2026 08:13:08 GMT

@Di501 wrote:
Ive received an email to say that my payments for Disney+ subscription have failed. Ive rang the number I was given but it kept saying it was to make a payment for my monthly bill.

Does anyone know how to make a payment? Feel like Ive been round the houses several times.

Don't know if it'll allow a change now for you, but are your payment details up to date? Marketplace add-ons come off the registered card on the account, not the direct debit details for the main Sky bill.

https://www.sky.com/bill/marketplace/change-payment-method

Re: Outstanding payment on Disney+ Subscription

Di501 — Wed, 29 Apr 2026 08:48:27 GMT

Hi, yeah everything was up to date do not sure why it failed.