topic Re: Disney+ premium subscription taken twice in Account & Billing

Disney+ premium subscription taken twice

Mikee2411 — Mon, 27 Apr 2026 19:03:37 GMT

I have noticed on my bank statement that Sky has taken 2 payments of £9 at the same time in April. Why has this happened?

Re: Disney+ premium subscription taken twice

PandJ2020 — Mon, 27 Apr 2026 19:39:34 GMT

What do your bills show?

Re: Disney+ premium subscription taken twice

Mikee2411 — Mon, 27 Apr 2026 19:45:44 GMT

Two lots of £9 taken at the same time on the same day.

Re: Disney+ premium subscription taken twice

Me134 — Tue, 28 Apr 2026 05:52:42 GMT

@Mikee2411 wrote:
Two lots of £9 taken at the same time on the same day.

Definitely for Disney+ as I think HD on Q is £9 with no discount?

Re: Disney+ premium subscription taken twice

DaveDrizen — Tue, 28 Apr 2026 08:33:28 GMT

@Me134 wrote:
@Mikee2411 wrote:
Two lots of £9 taken at the same time on the same day.
Definitely for Disney+ as I think HD on Q is £9 with no discount?

Is this on your main Sky bill as Disney plus should be via Sky marketplace using a debit/ credit card. And beleave or not at£9 for premium tier you are getting a dismount thigh Sky as full price via Disney plus discount is £14.99

Re: Disney+ premium subscription taken twice

Mikee2411 — Tue, 28 Apr 2026 16:30:28 GMT

Yes this is through Sky marketplace they took one payment in March but two in April bill says next payment in May

Re: Disney+ premium subscription taken twice

Me134 — Tue, 28 Apr 2026 17:06:42 GMT

@Mikee2411 wrote:
Yes this is through Sky marketplace they took one payment in March but two in April bill says next payment in May

What did Sky say when you contacted them?

Re: Disney+ premium subscription taken twice

Mikee2411 — Tue, 28 Apr 2026 17:45:10 GMT

Finally managed to get through not sure why it happened but have been refunded so all good