topic Re: Credit Refund in Account & Billing

Credit Refund

KaneLawson — Tue, 28 Apr 2026 15:08:45 GMT

Hey all. I overpaid a sky broadband payment by mistake. I paid into the account early thinking it would just pay it off for the next month right there. But it still came out as direct debit afterwards, meaning I was double charged. But now I'd like to get that money refunded to my bank account because im about to switch services to another company.

Re: Credit Refund

Daniel0210 — Tue, 28 Apr 2026 15:22:58 GMT

@KaneLawson
The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: Credit Refund

KaneLawson — Tue, 28 Apr 2026 16:09:26 GMT

Yeah it is showing that I have £59 in credit because I did it a few weeks ago and instead of being used to pay this month, which is my last one it stayed as credit. So I would love to be able to take it back out.

Re: Credit Refund

Daniel0210 — Tue, 28 Apr 2026 16:14:22 GMT

@KaneLawson
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Jason- — Tue, 28 Apr 2026 17:42:34 GMT

Good Evening @Daniel0210, thanks for making us aware of @KaneLawson's post. We'll drop them a message now and we can help with this refund request 👍🏻

Thanks, Jason-