topic Re: Account in credit in Account & Billing

Account in credit

KevinJBrooks1 — Tue, 28 Apr 2026 15:09:45 GMT

I closed my account over 3 months ago but have still not received any refund of credit. It's impossible to reach anyone online and phoning just connects me to Sky Mobile....help!!!

Re: Account in credit

Daniel0210 — Tue, 28 Apr 2026 15:21:55 GMT

@KevinJBrooks1
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

Re: Account in credit

KevinJBrooks1 — Tue, 28 Apr 2026 15:41:32 GMT

Thank you. It was November when my last bill was collected so definitely longer than 6 weeks.

the account is still in credit but I don't think the payment method is active.

Re: Account in credit

Daniel0210 — Tue, 28 Apr 2026 15:47:05 GMT

@KevinJBrooks1
To see if they can still help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Account in credit

Jason- — Tue, 28 Apr 2026 15:51:58 GMT

Hey @Daniel0210, thanks for making us aware of @KevinJBrooks1 post. I'll send them an invite now and we can look into refund this credit balance for them 👍🏻

Thanks, Jason-