topic Re: Cancelled account in Account & Billing

Cancelled account

Pauljermy — Tue, 28 Apr 2026 11:56:22 GMT

I cancelled my account and have an email with confirmation and now you are sending me bills

please contact me as I can't speak to anyone as your system will not let me

Re: Cancelled account

SKY1992bf — Tue, 28 Apr 2026 12:14:15 GMT

No one will contact you as sky can't identify you from this forum post which is on a customer helps customer forum do you aren't contacting sky by posting here

How did you cancel and what services did you cancel

it sounds like the cancellation didn't fully go through

did you transfer services to another provider using the one touch system if yes note this only covers broadband

a customer is responsible for giving the required notice on tv services

Re: Cancelled account

Daniel0210 — Tue, 28 Apr 2026 12:28:10 GMT

@Pauljermy wrote:

I cancelled my account and have an email with confirmation and now you are sending me bills

@Pauljermy
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Billing continues through a notice period. Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.

It's therefore quite normal that another bill payment will be required. Of course any overpayment will be reimbursed to you. This can take up to 6 weeks from your last day of connection.

Re: Cancelled account

caesarome — Tue, 28 Apr 2026 12:36:45 GMT

@Pauljermy

When did you put in the required notice to cancel and have you now left Sky or are you still on the notification period ?

Re: Cancelled account

Gar99 — Tue, 28 Apr 2026 12:46:18 GMT

Hi it's Gary Thomson I have canceled my account with yourselves due to moving house more than a month ago and still getting reminders to pay bills can you please stop this post please

Re: Cancelled account

Daniel0210 — Tue, 28 Apr 2026 12:50:58 GMT

@Gar99
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

How did you cancel and did you receive an email from Sky acknowledging a cancellation?

Re: Cancelled account

caesarome — Tue, 28 Apr 2026 12:51:44 GMT

@Gar99

Sorry but you are just talking to other customers on here so when you cancelled were you still in a contract ?