topic Re: Restricted account in Account & Billing

Restricted account

anitaif — Tue, 28 Apr 2026 10:24:07 GMT

I do not have any missed payments

There is plenty money in account to pay any direct debits but I am getting this message. I click on link and no outstanding debt shows.

Your services are currently being restricted

There is an outstanding action on your account which is resulting in your services being restricted. Find out how to remove these restrictions.

Re: Restricted account

caesarome — Tue, 28 Apr 2026 10:32:52 GMT

@anitaif

Is there an outstanding payment due via Sky Marketplace ?

Re: Restricted account

anitaif — Tue, 28 Apr 2026 10:33:51 GMT

No, and the chat bot says my accounts have no outstanding debt

Re: Restricted account

anitaif — Tue, 28 Apr 2026 10:38:06 GMT

I am only trying to change my.mobile data plan when message comes up, my account balances all say 0 and chat bot says they are all clear.

Re: Restricted account

caesarome — Tue, 28 Apr 2026 10:38:13 GMT

@anitaif

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Restricted account

Brill+Gill — Tue, 28 Apr 2026 10:41:23 GMT

Thanks for escalating this @caesarome. We’ve sent @anitaif an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.