topic Credit refund in Account & Billing

Credit refund

Kazloui — Tue, 28 Apr 2026 09:26:01 GMT

Cancelled sky over a month ago and still awaiting my refund. Account says credit will go against next bill but there won't be one so when will my refund be processed

Re: Credit refund

Daniel0210 — Tue, 28 Apr 2026 09:26:40 GMT

@Kazloui
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. The team can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will obviously take much longer.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active

Re: Credit refund

Kazloui — Tue, 28 Apr 2026 10:53:33 GMT

Hi, yes please. It is still showing as a credit and the payment method is still active

Re: Credit refund

Daniel0210 — Tue, 28 Apr 2026 11:08:58 GMT

@Kazloui
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Brill+Gill — Tue, 28 Apr 2026 11:10:59 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Kazloui an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.