topic Re: Refund in Account & Billing

Refund

Stefanie11 — Mon, 27 Apr 2026 20:52:16 GMT

I have a credit on my account from when I cancelled my broadband (cancellation was 20/03 and I paid in full on 01/03) how do I go about getting this back? I cancelled the direct debit but have since re-set it up via the app thanks

Re: Refund

caesarome — Mon, 27 Apr 2026 21:11:56 GMT

@Stefanie11

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Refund

Brill+Gill — Tue, 28 Apr 2026 07:26:14 GMT

Thanks for escalating this @caesarome. We’ve sent @Stefanie11 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.