topic Re: overcharhgjng in Account & Billing

overcharhgjng

Genevieve1 — Sun, 26 Apr 2026 16:30:26 GMT

I cancelled Sky Cinema. Ut you haven't removed the cost

Re: overcharhgjng

PandJ2020 — Sun, 26 Apr 2026 16:35:57 GMT

@Genevieve1 wrote:
I cancelled Sky Cinema. Ut you haven't removed the cost

When did you cancel? Did you get confirmation?

You have to give 31 days notice to cancel - billing will continue as normal during this period. (Any 'overcharge' will appear as a credit on the following bill)

Re: overcharhgjng

Daniel0210 — Sun, 26 Apr 2026 16:36:30 GMT

@Genevieve1
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Are you still in the notice period?

Re: overcharhgjng

Daniel0210 — Sun, 26 Apr 2026 16:43:54 GMT

@Genevieve1

Your duplicate thread has been removed. You've already had two replies on this one.

Re: overcharhgjng

Genevieve1 — Sun, 26 Apr 2026 17:42:06 GMT

I should now pay £57 not £67.

please correct this

Re: overcharhgjng

Daniel0210 — Sun, 26 Apr 2026 17:43:26 GMT

@Genevieve1

Please read the replies…

@Daniel0210 wrote:

@Genevieve1
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Re: overcharhgjng

PandJ2020 — Sun, 26 Apr 2026 18:37:14 GMT

@Genevieve1 wrote:
I should now pay £57 not £67.
please correct this

Are you reading the replies?