topic Re: TNT upgrade not working in Account & Billing

TNT upgrade not working

bavaria45 — Sun, 26 Apr 2026 15:03:03 GMT

I have just transferred from BT on deal which included Sports and TNT. Agent said Sky deal included TNT. I have just tried to access TNT and cost is £34pcm extra. I don't understand how much I am supposed to be paying.
i want to charge broadband directly to my company and clarify TV package and phone contract. Who can help me?

Re: TNT upgrade not working

caesarome — Sun, 26 Apr 2026 15:14:29 GMT

@bavaria45

The Sky Sports package on it's own doesn't give you access to TNT Sports but you can subscribe separately either via TNT or Sky.

Re: TNT upgrade not working

SKY1992bf — Sun, 26 Apr 2026 15:21:57 GMT

@bavaria45 wrote:
I have just transferred from BT on deal which included Sports and TNT. Agent said Sky deal included TNT. I have just tried to access TNT and cost is £34pcm extra. I don't understand how much I am supposed to be paying.
i want to charge broadband directly to my company and clarify TV package and phone contract. Who can help me?

@bavaria45 You cannot charge services directly to your company

sky services are for domestic use only and as the account holder you as an individual are responsible for paying

Re: TNT upgrade not working

bavaria45 — Sun, 26 Apr 2026 15:24:43 GMT

This is not correct. The Broadband is used for company business extensively and is chageable. Please check with an accountant registered with HMRC.

Re: TNT upgrade not working

bavaria45 — Sun, 26 Apr 2026 15:27:42 GMT

I have changed the payment to my company for Broadband and Talk. Details of which aren't indicated in my `sky account.

How can I get to speak to someone?

Re: TNT upgrade not working

SKY1992bf — Sun, 26 Apr 2026 15:29:56 GMT

@bavaria45 wrote:
This is not correct. The Broadband is used for company business extensively and is chageable. Please check with an accountant registered with HMRC.

@bavaria45 The forum you have posted on is for domestic services only

see the below link for business services

Sky business

Re: TNT upgrade not working

caesarome — Sun, 26 Apr 2026 15:32:42 GMT

@bavaria45 wrote:

How can I get to speak to someone?

You call Sky Broadband Business and not any other number.

Re: TNT upgrade not working

SKY1992bf — Sun, 26 Apr 2026 15:34:05 GMT

@bavaria45 wrote:
I have changed the payment to my company for Broadband and Talk. Details of which aren't indicated in my `sky account.
How can I get to speak to someone?

@bavaria45 As already indicated you have signed up as an individual to a domestic service so you can't charge the payment to your company the link I posted above gives details on how to sign up for business use

Re: TNT upgrade not working

PandJ2020 — Sun, 26 Apr 2026 15:34:42 GMT

@bavaria45 wrote:
This is not correct. The Broadband is used for company business extensively and is chageable. Please check with an accountant registered with HMRC.

...other than the fact the contract explicitly states it's for domestic use only. (i.e. not business)

Sky will not supply a VAT invoice to you.

Unless you have signed up with Sky Business?

Re: TNT upgrade not working

bavaria45 — Sun, 26 Apr 2026 16:02:11 GMT

How do I get to talk to someone about clarification of the half promises made to convince me to move from BT?

Re: TNT upgrade not working

Mark39 — Sun, 26 Apr 2026 16:05:01 GMT

@bavaria45 call. Try not responding to the bot and you may eventually be asked if you want to speak to an adviser.

Re: TNT upgrade not working

bavaria45 — Sun, 26 Apr 2026 16:06:51 GMT

Thank for your help. I explained to the Agent I wanted to transfer my Broadband and mobile accounts to business use. Hence my desire to talk to someone. The phone's dont appear to have been transferred. I can't run a small business with this quality of communication. Can I transfer mobiles to Business Account?

Re: TNT upgrade not working

caesarome — Sun, 26 Apr 2026 16:13:12 GMT

Are you calling the number shown here ?

Re: TNT upgrade not working

SKY1992bf — Sun, 26 Apr 2026 16:15:38 GMT

@bavaria45 Sky business does have a mobile offering

beware Sky domestic and Sky business have their own call centres

so you would have to call the relevant one depending on which service you are using

Re: TNT upgrade not working

bavaria45 — Sun, 26 Apr 2026 16:19:57 GMT

Just tried. Help appreciated.

Re: TNT upgrade not working

DaveDrizen — Sun, 26 Apr 2026 16:30:03 GMT

@bavaria45 wrote:
I have just transferred from BT on deal which included Sports and TNT. Agent said Sky deal included TNT. I have just tried to access TNT and cost is £34pcm extra. I don't understand how much I am supposed to be paying.
i want to charge broadband directly to my company and clarify TV package and phone contract. Who can help me?

If you look at "Your products " either on the My Sky app or by login into your account on the Sky website you can if you have. TNT sport your package.

Re: TNT upgrade not working

DaveDrizen — Sun, 26 Apr 2026 17:17:37 GMT

@bavaria45 wrote:
This is not correct. The Broadband is used for company business extensively and is chageable. Please check with an accountant registered with HMRC.

The broadband that is in your domestic tv and broadband account is for suppose to be for domestic purposes only and is charged to you in you Sky account I know some people who work from home use there domestic broadband but usually they have unlimited data on there broadband it not normally problem of extra cost. However If your company want you to have business broadband account that charged to them it will have be completely separate from domestic Sky account. And you or your company need contact Sky business to set it up.