topic Re: New customer deals in Account & Billing

New customer deals

Henhead — Fri, 24 Apr 2026 19:19:28 GMT

Been with sky now for 28 years and what im paying is not even on the same planet as new customers.

Going to to see if I can get a better deal but from what ive seen online I can't see that doing me any good.

Prob Just gonna cancel it all, and look into freestyle with rotating subs on Netflix, hbo, disney.

Out of contract for tv but tied into BB until September. Can I cancel tv and get the wife to do a new customer deal even though I have a a current fibre account I guess not as most new customer deals have fibre included.

Prob better off canceling go freestanding route and go new customer for tv I 5 months if I end up missing sky too much.

Kicker is the money ive given sky over 27 years I should of bought a house with a mortgage instead back the and I'd prob have paid it off by now lol

Re: New customer deals

Daniel0210 — Fri, 24 Apr 2026 19:25:21 GMT

@Henhead wrote:
Can I cancel tv and get the wife to do a new customer deal

@Henhead

No, Sky are wise to that type of activity.

New customers are offered good discounts as an incentive to join. Most companies do this now. You probably took advantage of such a new customer deal when you first joined Sky.

If you can't negotiate an acceptable price for renewing then perhaps consider a move to an alternative provider, but in 18/24 months you'll be in the same position with them, and will be able to rejoin Sky if you wish and take up any new customer deals available at that time.

Comcast have laid their stall out and appear to prioritise getting new customers over retaining long standing ones. As other providers do this too it seems to be a common theme.

Re: New customer deals

caesarome — Fri, 24 Apr 2026 19:26:03 GMT

@Henhead wrote:

Can I cancel tv and get the wife to do a new customer deal even though I have a a current fibre account I guess not as most new customer deals have fibre included.

No you wouldn't be able to do this as you can't usually have two different accounts at the same address plus Sky are aware that cancelling and trying to sign up in a different name is what some try to do to get new customer offers.

Why not just see if you can get a discount out of Sky and if you can it will mean agreeing to a new contract.

Re: New customer deals

daftduck — Fri, 24 Apr 2026 21:52:53 GMT

EE offer sky channels and all the trimmings far cheaper and there deals appear to be for all not just new customers. You can record, rewind live TV. Its a shame mums 80 and always been with SKY, she is used to the remote and technical workings, but price hikes are just too steep. In 3 years her package has gone up 100%. in 2023 we negotiated a deal to keep her package at £44, its now £84. Its just too difficult to keep haggling for her. Easier just to switch and have a days play with the new gadgets. Mad really sky should look after its loyal customers but it does not choose to. Dont really want to go down to the cancellations team every year and haggle for a hour.

Re: New customer deals

MightyQuinn — Sat, 25 Apr 2026 16:51:37 GMT

Hi @daftduck The loyalty tax applies to most industries, especially insurance.

Re: New customer deals

DaveDrizen — Sat, 25 Apr 2026 17:27:30 GMT

@daftduck wrote:
EE offer sky channels and all the trimmings far cheaper and there deals appear to be for all not just new customers. You can record, rewind live TV. Its a shame mums 80 and always been with SKY, she is used to the remote and technical workings, but price hikes are just too steep. In 3 years her package has gone up 100%. in 2023 we negotiated a deal to keep her package at £44, its now £84. Its just too difficult to keep haggling for her. Easier just to switch and have a days play with the new gadgets. Mad really sky should look after its loyal customers but it does not choose to. Dont really want to go down to the cancellations team every year and haggle for a hour.

ee offering of Sky tv channels is though now tv and only gives mainly Sky branded channels and gold and alibi. Not sure if it's the same if get the same if actually get ee tv from ee, but if you get it from BT the box they provide is connected to your tv aerial and most of there other channels though it on the box's programme guide are actually Freeview channel coming down your aerial. All which you can get for free anyway. If you have TNT sport though them though the channels appear on the box's tv guide they are they are though HBO max app. So if you are thinking of getting ee you might as well get a cheap tv firestick and download the the now tv HBO max app and a by other app you want and would probably be cheaper the subscribing to ee

Re: New customer deals

Henhead — Sat, 25 Apr 2026 21:18:53 GMT

Gave my notice today discount was not good enough. Retentions used to be really good years ago when based is Scotland, now they just don't want to give an inch.

You would of thought getting some money from me would be better than nothing. Its not really costing them that much to service my account

Going freesat and subscribe to Netflix, hbo and Disney on the basic advert package, save myself over £60 a month.

Somehow they managed to tie me into fibre at the same price im paying more for a 24 month term..... prob gonna phone up and cancel new contract abd revert back and see what I l can get move to in September

Re: New customer deals

GD1 — Sun, 26 Apr 2026 01:02:14 GMT

@Henhead wrote:

Gave my notice today discount was not good enough. Retentions used to be really good years ago when based is Scotland, now they just don't want to give an inch. As previously advised discounts are harder to come by regardless of Agent location

You would of thought getting some money from me would be better than nothing. Comcast are a business not a charity and as such need to make a profit to recoup the vast amount of money they paid for Sky Its not really costing them that much to service my account Yes it is, those channels you receive are not cheap to run.

Going freesat and subscribe to Netflix, hbo and Disney on the basic advert package, save myself over £60 a month.

Somehow they managed to tie me into fibre at the same price im paying more for a 24 month term..... prob gonna phone up and cancel new contract abd revert back and see what I l can get move to in September

Re: New customer deals

Henhead — Sun, 26 Apr 2026 12:16:04 GMT

Yes it is, those channels you receive are not cheap to run.

If I leave its still going to cost them the same to run and provide these.

As a business model I would rather have 10 customers staying with a discount than 10 customers leaving and getting no income from them at all.

Their business model of giving new customers deals of around 30% to 50% cheaper than their longstanding customers in eyes is not a great one, but thats how they are obviously going forward but good look to them.

In current climate its probably gonna bite them, as I know personally quite a few have cancelled or are going to and im sure that's just the tip of the iceberg.

Less customer base means less income which will end up in either weaker content or higher costs for people who do say.

Just my thoughts and ive personally decided to vote with my wallet.

Everyone has a choice and I dont expect or believe it will be same as mine and everyone is entitled to their own views.

Re: New customer deals

2muchTV — Sun, 26 Apr 2026 13:36:59 GMT

@Henhead ".... ive personally decided to vote with my wallet...."

I too voted with my wallet, so I left Sky Stream to join Sky's Now TV 😉. I can live with £31 pm for my TV viewing.

While I don't have Netflix or Disney+, I don't have Apple TV, Paramount+, Discovery+, Hulu, Rakuten, ITVX, Prime Video, Studio Canal, DAZN, et al 😃

I will subscribe to a service if/when I want to watch a film or series and binge watch for a month.

Re: New customer deals

PandJ2020 — Sun, 26 Apr 2026 13:43:55 GMT

@2muchTV wrote:
I will subscribe to a service if/when I want to watch a film or series and binge watch for a month.

Indeed, you'll need to get 'smart' if you want to minimise costs. Cycle through the various streamers month-on-month.

Sky provide a fairly comprehensive option but you pay for the convenience.