topic Re: Enginner not turned up in Account & Billing

Enginner not turned up

Submiester — Mon, 23 Feb 2026 17:48:40 GMT

engineer didnt turn up today wasted a days wages for nothing and then charging me 25 quid to cancel the engineer thats coming next day.

they could made a phone call to the change i dont spend all my time logged into sky to check order tracker

We look forward to seeing you shortly
Hello Michael,
We just wanted to let you know that your engineer's estimated time of arrival is between 08:00 and 17:00 on 23/02/2026.
If you miss your appointment, cancel or reschedule, you may be charged £25 on your next bill.
See you soon,
Your Sky Team

but no send him a cryptic email like this one

Hello Michael,
We're just confirming all the recent changes you've made to your Sky TV package.
Here's what you'll find in this email
How to see your changes online
A summary of the changes made
A few important legal bits
We know there’s a lot to digest, so please take your time to check everything's correct and what you're expecting. If you're happy, we're happy.
Managing your account with My Sky
The best way to see your changes is to sign into My Sky.
You'll also be able to ask any questions, get help setting up your equipment, and find technical or billing support should you need it. Simply sign in using your existing Sky ID
A summary of your changes
The prices we've listed here refer to your new or changed subscription only.
They don't include any other products or services you might already have with us, so may not reflect the total amount you'll pay each month.
It's also worth noting your next few bills may vary. Here's where you can find out more.
Just to confirm, you’ve chosen to pay your monthly subscription by Continuous Card.
Here's what you've changed

not on cancel sky

Re: Enginner not turned up

Pau4 — Sun, 26 Apr 2026 10:29:26 GMT

@Submiester

Sorry to hear that, while we are all customers on here and can't access your account, I'll try to help as best as I can.

Sky would normally call you the next day to reschedule a missed engineer visit.

If you haven't recieved a call from Sky I would reccomemnd getting in touch with them through the following link by scrolling down and selecting "No, I still need help" to find contact details. https://www.sky.com/help/articles/sky-tv-engineer-visits

You may also be eligible for compensation for the missed engineer visit. You can view Sky's automatic compensation policy here: https://www.sky.com/help/articles/auto-compensation

If this helped, please mark my answer as a solution and consider liking my post.

Thanks!

Re: Enginner not turned up

MightyQuinn — Sun, 26 Apr 2026 10:50:02 GMT

Hi @Pau4 It is always worth checking the date of the post before you offer assistance.