Amount

Rahil2026 — Sun, 26 Apr 2026 09:23:12 GMT

Hi my bills increased this month

im not able to pay

im on inversal credit and don't have job

im asking for discount please

Re: Amount

Daniel0210 — Sun, 26 Apr 2026 09:29:04 GMT

@Rahil2026
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

@Rahil2026 wrote:

im not able to pay

This billing process applies to all customers …

🟡 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟡 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

▪️

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming:~
Universal Credit (UC)
Pension Credit (PC)
Income-based Employment Support Allowance (I-ESA)
Income-based Jobseeker’s Allowance (I-JSA)
Income Support (IS)
These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your N.I. number.

Sky Broadband Basics costs £20 a month for 24 months. It includes:

Full Fibre: Sky Full Fibre 75 or 150; or
Part Fibre: Sky Broadband Superfast 35 or 80; or
Copper: Sky Broadband Essential Plus, if fibre broadband isn’t available where you live.
and; the Sky Talk Pay As You Go tariff (ie: all calls are chargeable).

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) already have Sky Mobile and the current lowest data plan or
b) you can add a new data plan with Sky Mobile (subject to the lowest current available tariff).
The linked Sky mobile deal is only for 12 months.

There is no equivalent offer for TV.

If you are eligible you’ll need to call Sky to join.

The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

Re: Amount

caesarome — Sun, 26 Apr 2026 09:32:44 GMT

@Rahil2026 wrote:

im asking for discount please

You can't do that via here @Rahil2026 as we are customers here who help each other so you will need to call them instead and if they do offer you something it will come with a new contract and you will need to make a desicion while on the call.

Re: Amount

PandJ2020 — Sun, 26 Apr 2026 09:39:01 GMT

@Rahil2026 wrote:
im asking for discount please

Further to the above detail, the current bill has been issued and I do not believe can be easily adjusted retrospectively (i.e. it needs paying). Future bills, possibly can depending on your account status.

Re: Amount

TimmyBGood — Sun, 26 Apr 2026 16:56:47 GMT

@Rahil2026 wrote:

im on inversal credit

UC is a qualifying benefit for lower cost broadband and Sky Mobile access

https://www.sky.com/help/articles/sky-social-tariff

There's no equivalent for subscription television.

Note that you typically won't be able to take up this offer if your account is already in deficit.

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