topic Re: Balance refund after cancellation in Account & Billing

Balance refund after cancellation

Jag111 — Tue, 21 Apr 2026 11:52:06 GMT

Hi,

I cancelled my Sky Broadband back in February and now my account is showing a credit of €82.58. As I no longer use Sky services I would like this credit refunded to my account (my direct debit instructions is still in tact). Can someone highlight this to the right team member so I can start the refund process

Thanks in advance

Re: Balance refund after cancellation

Daniel0210 — Tue, 21 Apr 2026 12:11:06 GMT

@Jag111
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Balance refund after cancellation

Brill+Gill — Tue, 21 Apr 2026 12:14:09 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Jag111 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Balance refund after cancellation

Jag111 — Sat, 25 Apr 2026 15:56:43 GMT

I got a response from the UK support account but they said they transfer it to the Irish group responsible for refunds but I havent heard anything since they did this.

How can I make contact with the correct Irish department for refunds?

Re: Balance refund after cancellation

LJB-C — Sat, 25 Apr 2026 16:15:10 GMT

Hi @Jag111, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Balance refund after cancellation

Jag111 — Wed, 29 Apr 2026 15:00:26 GMT

I still haven't had any contact from the Sky Ireland support, my last contact was 22nd of this month from the UK saying they were passing it to the Irish team but no word since.

Whats the story?

Re: Balance refund after cancellation

Daniel0210 — Wed, 29 Apr 2026 15:03:39 GMT

@Jag111

As you can see from the post immediately above yours another Escalation chat was sent on the 25th. If you didn't engage in that it will have closed now.

Re: Balance refund after cancellation

Jag111 — Wed, 29 Apr 2026 15:15:28 GMT

I never got any new correspondence since I engaged