topic Re: Internet credit in Account & Billing

Internet credit

Ambwha95 — Sun, 08 Feb 2026 10:46:39 GMT

Hi I have £50 credit on my sky internet. The last day this was active was 19th December. Can this be escalated.

Re: Internet credit

caesarome — Sun, 08 Feb 2026 12:01:01 GMT

@Ambwha95

Your post has been escalated so look out for the chat bubble over the next few hours.

Re: Internet credit

J_ham — Sun, 08 Feb 2026 12:13:57 GMT

Thanks @caesarome for escalating this. We’ve sent @Ambwha95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Credit

Ambwha95 — Sat, 25 Apr 2026 14:23:32 GMT

Hi I have £50 credit on my sky internet. The last day this was active was 19th December. Can this be escalated.

Re: Credit

Daniel0210 — Sat, 25 Apr 2026 14:27:14 GMT

@Ambwha95
Edit- what happened with the last escalation you were sent?

Re: Internet credit

Ambwha95 — Sat, 25 Apr 2026 14:29:59 GMT

I was not notified of the chat bubble and was unable to speak with anyone

Re: Internet credit

Daniel0210 — Sat, 25 Apr 2026 14:33:00 GMT

@Ambwha95

As you can see above, one was sent to you. Is your payment method still active?

Re: Internet credit

Ambwha95 — Sat, 25 Apr 2026 14:35:00 GMT

One was sent yes but i did not get a notification so this was not action this within 48 hours. I no longer pay for sky internet or tv.

Re: Internet credit

Daniel0210 — Sat, 25 Apr 2026 14:36:26 GMT

@Ambwha95 wrote:

I no longer pay for sky internet or tv.

@Ambwha95

Is the direct debit or continuous card payment cancelled or still active?

Re: Internet credit

Ambwha95 — Sat, 25 Apr 2026 14:37:57 GMT

My last payment for tv / internet was December

last payment for glass was February.

I no longer pay any direct debits or payments to Sky. I still have access to the card on my Sky account.

Re: Internet credit

Daniel0210 — Sat, 25 Apr 2026 14:41:47 GMT

@Ambwha95

To see if they can help you I’ve re-escalated your post to Sky and their Community Messaging Team should make contact with you later. If you don't respond you'll need to call Sky.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014