topic Re: Refund due in Account & Billing

Refund due

Guysiezim — Fri, 24 Apr 2026 23:55:47 GMT

Hi there, my broadband got cancelled mid February and due a refund but still nothing yet. How can I speed things up.

Re: Refund due

Daniel0210 — Sat, 25 Apr 2026 04:30:20 GMT

@Guysiezim
Refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

The same applies if you’ve moved address since cancelling and you’ve had an email from Sky about posting a cheque to you. The team can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address which will obviously take much longer.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active

Re: Refund due

caesarome — Sat, 25 Apr 2026 04:31:21 GMT

@Guysiezim

Do you see a credit on your account and is your payment method still in place ?

Re: Refund due

Guysiezim — Tue, 28 Apr 2026 23:58:17 GMT

Yes still shows credit and mobile bill still uses same cc.

Re: Refund due

Daniel0210 — Wed, 29 Apr 2026 03:44:21 GMT

@Guysiezim
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later today.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund due

Brill+Gill — Wed, 29 Apr 2026 06:59:14 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Guysiezim an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Refund due

Guysiezim — Wed, 29 Apr 2026 13:42:14 GMT

Hi there how can we clear this

Re: Refund due

Daniel0210 — Wed, 29 Apr 2026 13:44:19 GMT

@Guysiezim wrote:

Hi there how can we clear this

@Guysiezim

Not sure what you mean. Have you engaged in the chat invite that was sent?