topic Re: I am being billed for disney plus in Account & Billing

I am being billed for disney plus

Mark822 — Fri, 24 Apr 2026 11:51:02 GMT

I am being billed 14.99 for disney. I believe this should be free

Re: I am being billed for disney plus

MightyQuinn — Fri, 24 Apr 2026 12:05:17 GMT

Hi @Mark822 If you have activated it on Sky, you should get £5.99 off. https://www.sky.com/disneyplus-activate

Re: I am being billed for disney plus

Mark822 — Fri, 24 Apr 2026 12:07:13 GMT

How do I cancel completely to get it free? Hardly use disney

Re: I am being billed for disney plus

caesarome — Fri, 24 Apr 2026 12:09:42 GMT

@Mark822

You cancel via here:

https://www.sky.com/help/articles/sky-marketplace-cancel-apps

Re: I am being billed for disney plus

Mark822 — Fri, 24 Apr 2026 12:27:02 GMT

I can't cancel as its not an app subscription, its a sky subscription.

Basically I want the free disney so I can upgrade my flix

Re: I am being billed for disney plus

Mark822 — Fri, 24 Apr 2026 12:29:24 GMT

Its easier and quicker to speak to someone at sky.. have you got there live chat details or phone number

Re: I am being billed for disney plus

Mark39 — Fri, 24 Apr 2026 12:30:57 GMT

@Mark822 see: https://www.sky.com/help/articles/switching-app-subscription-plan

Re: I am being billed for disney plus

DaveDrizen — Fri, 24 Apr 2026 12:56:33 GMT

@Mark822 wrote:
How do I cancel completely to get it free? Hardly use disney

It your Disney account on you main Sky bill? If so you need to contact Sky to cancel. If you want to cancel altogether and not take advantage of to activate Sky Disney deal you may need to give 31 day notice if you are on monthly contract. If you are on minimum term your only option probably will get it taken off your main sky tv account and activate the sky Disney deal though Sky marketplace . You will probably pay reduced amount for the first month as you present subscription is the premium tie, once activated you can downgrade to free basic tier from the next month. If you take up and activate the new sky deal you shout not need to give any notice you just need to contact sky to have it removed from you main sky account and they should do immediately

Re: I am being billed for disney plus

MarkGoldsmith — Fri, 24 Apr 2026 14:31:38 GMT

@Mark822 wrote:
I can't cancel as its not an app subscription, its a sky subscription.

Basically I want the free disney so I can upgrade my flix

The way the third-party app subscriptions ( including the "free bundled" tiers) are via app subscriptions through your Sky account, so if link your Disney and Sky plus accounts together than appears on your Sky Account as a Sky Marketplace Disney App subscription ( which would be free if you are on the included tier).