topic new customer in Account & Billing

new customer

craig246 — Fri, 24 Apr 2026 11:48:42 GMT

i am trying to process an order as a new customer for broadband and tv, but the payment isnt processing

Re: new customer

Me134 — Fri, 24 Apr 2026 12:03:13 GMT

@craig246 wrote:
i am trying to process an order as a new customer for broadband and tv, but the payment isnt processing

Are you in fact a 'new' customer?

Re: new customer

caesarome — Fri, 24 Apr 2026 12:03:36 GMT

@craig246

Have you tried placing the order via a different web browser or device, if you have and the same thing happens then the only way to get the order placed will be by calling Sky.