topic Re: My sky bill in Account & Billing

My sky bill

Jenrob70 — Sat, 02 Aug 2025 07:00:33 GMT

My sky bill is £56.00. They are taking £110 from my bank account.

Re: My sky bill

Mark39 — Sat, 02 Aug 2025 07:05:11 GMT

Have you checked the bill that was produced around 2 weeks ago for this payment? You may have been charged for more than a month.

Re: My sky bill

Jenrob70 — Sat, 02 Aug 2025 07:07:23 GMT

Since I cancelled broadband, they have still took £110 from my account

Re: My sky bill

Mark39 — Sat, 02 Aug 2025 08:09:42 GMT

Have you checked your bill? We can't see it. It will show you why it's for a larger amount.

Re: My sky bill

caesarome — Sat, 02 Aug 2025 09:19:06 GMT

@Jenrob70

As 14 days notice is required to cancel Sky Broadband billing continues as normal

throughout so when did you do this and what date have you been billed on ?

Re: My sky bill

Jenrob70 — Sat, 02 Aug 2025 09:49:35 GMT

Broadband was cancelled 3 months ago

Re: My sky bill

Mark39 — Sat, 02 Aug 2025 10:28:47 GMT

@Jenrob70 Check your bill!

https://www.sky.com/bill

Re: My sky bill

caesarome — Sat, 02 Aug 2025 12:16:57 GMT

@Jenrob70 wrote:

Broadband was cancelled 3 months ago

Are you saying they are still charging you for broadband ?

Re: My sky bill

Jenrob70 — Sat, 02 Aug 2025 16:31:36 GMT

Yes there are

Re: My sky bill

caesarome — Sat, 02 Aug 2025 18:25:57 GMT

Then it appears it might not have been cancelled so I would contact them to speak to them about this.

Re: My sky bill

Jenrob70 — Sun, 03 Aug 2025 07:06:26 GMT

Everything I phone, I csrnt seem to speak to someone. Is there a number that I can actually speak to a person.

Re: My sky bill

Daniel0210 — Sun, 03 Aug 2025 07:11:52 GMT

@Jenrob70

Calls to Sky will start automated which may try to send you here to the forum or offer you the online help route. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is not likely to work.

Re: My sky bill

Jane+thackstone — Tue, 21 Apr 2026 12:31:29 GMT

Hi i want to know why my sky bill is £324

Re: My sky bill

caesarome — Tue, 21 Apr 2026 12:35:14 GMT

@Jane+thackstone

You can view your bill via the MySky app so if you compare it with your last bill does it show that your discount has finished ?

Re: My sky bill

Jane+thackstone — Tue, 21 Apr 2026 12:38:50 GMT

No i still have the discount my bill is double why is this month's bill so high

Re: My sky bill

PandJ2020 — Tue, 21 Apr 2026 12:43:19 GMT

@Jane+thackstone wrote:
No i still have the discount my bill is double why is this month's bill so high

You may have to contact Sky if you can't fathom it from your bill. Did you change payment date?

Re: My sky bill

caesarome — Tue, 21 Apr 2026 12:44:38 GMT

If your bill is double then either the discount has ended or your bill covers a longer period than the usual 4 weeks so what does show via the MySky app as only you can see your bill. You can also view it here:

https://www.sky.com/bill/tv-broadband-talk

Re: My sky bill

Jane+thackstone — Fri, 24 Apr 2026 06:11:06 GMT

Im getting harassed for £14 my sky bill was £324 all I had was £310 HAalf my benefit i cant pay the 14 till I get paid plus its saying my bill hasn't been paid when I've a tally paid -£3`0

Re: My sky bill

Jane+thackstone — Fri, 24 Apr 2026 06:12:04 GMT

Ive actually paid £310

Re: My sky bill

Daniel0210 — Fri, 24 Apr 2026 06:24:45 GMT

@Jane+thackstone

For whatever reason your bill is so high Sky will expect the full amount on the payment date so a default of £14 willl probably result in your services being restricted.