topic Unable to access Disney+ in Account & Billing

Unable to access Disney+

Prime3k — Thu, 23 Apr 2026 18:52:22 GMT

I've been able to access Disney Plus with no issues for the last month, but since yesterday Disney Plus doesn't recognise my subscription through Sky, though my Sky account shows that I have D+ Standard.

I can't link my account again now.

Re: Unable to access Disney+

caesarome — Thu, 23 Apr 2026 19:08:34 GMT

@Prime3k

Any help here:

https://help.disneyplus.com/en-GB/category/error-codes

Re: Unable to access Disney+

Prime3k — Thu, 23 Apr 2026 19:13:00 GMT

I'm not getting an error code. When I log into Disney Plus, it doesn't recognise that I have a subscription through Sky, and just gives me options to choose a plan directly.