topic Re: Incorrect disney account in Account & Billing

Incorrect disney account

fionamcf — Thu, 19 Mar 2026 18:15:47 GMT

I have linked an incorrect disney profile to sky. How can I unlink the current one and link my live account

Re: Incorrect disney account

Brill+Gill — Thu, 19 Mar 2026 19:41:17 GMT

Hi @fionamcf, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Incorrect disney account

rjfids — Thu, 19 Mar 2026 20:58:35 GMT

I think I have the same problem, keeps saying I have already linked my account only to be asked to sign up when I try to watch anything.

Re: Incorrect disney account

LJB-C — Fri, 20 Mar 2026 08:54:37 GMT

Hi @rjfids, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Incorrect disney account

Tian82 — Thu, 23 Apr 2026 18:18:35 GMT

I have the same problem I want to change Disney + accounts associated to sky

Re: Incorrect disney account

caesarome — Thu, 23 Apr 2026 18:20:51 GMT

@Tian82

Help can be found here under "problems with email used to sign up":

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/q-tv-apps-test/articles/problems-signing-up-disney-plus

Re: Incorrect disney account

rjfids — Thu, 23 Apr 2026 18:27:26 GMT

In my experience you go to sky they say it's Disneys problem then you go to Disney they say it's sky's problem and the you give up and watch youtube

Re: Incorrect disney account

Lisa252505 — Fri, 22 May 2026 22:17:13 GMT

I have the same problem I want to change Disney + accounts associated to sky

Re: Incorrect disney account

Me134 — Sat, 23 May 2026 06:25:27 GMT

@Lisa252505 wrote:
I have the same problem I want to change Disney + accounts associated to sky

Did you try the link given by @caesarome a couple of posts up? It's the bottom option "I linked the wrong email address..." although you'll have to wait for the lines and chats to wake up. You'll need the partner customer ID from Sky and then contact Disney to change it over.