topic Re: Not honouring extra data in Account & Billing

Not honouring extra data

Bluetit66 — Thu, 23 Apr 2026 16:50:09 GMT

Selected this offer to upgrade to 300 speed for free yet my account says 150 and now having to dispute this . The offer is still up and running on their website and via top cashback so cant be only one with this issue!

Re: Not honouring extra data

Me134 — Thu, 23 Apr 2026 17:28:39 GMT

@Bluetit66 wrote:
Selected this offer to upgrade to 300 speed for free yet my account says 150 and now having to dispute this . The offer is still up and running on their website and via top cashback so cant be only one with this issue!

What offer is this? Do you have a screenshot or a link to either Skys page or TCBs?

Re: Not honouring extra data

Bluetit66 — Thu, 23 Apr 2026 17:59:30 GMT

Re: Not honouring extra data

Bluetit66 — Thu, 23 Apr 2026 18:02:53 GMT

Added it when I checked out yet my account does not reflect the upgrade to 300 speed that I selected at checkout. Deal is still live on website but you dont get option to upgrade to 300 for £0 until you follow all the steps to sign up. Luckily I took all these screenshots when I added the deal last month as I dont trust websites as had similar issues in past

and this has proven my point!

Re: Not honouring extra data

Me134 — Fri, 24 Apr 2026 05:54:54 GMT

@Bluetit66 That's why I couldn't see it, it's a package that includes Ultimate TV Stream, yes? I presume you can get 300Mbps FF to your property? Use the following pics then.

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Re: Not honouring extra data

Daniel0210 — Fri, 24 Apr 2026 06:30:37 GMT

@Bluetit66

Note the text at the bottom of those images state New Sky TV and Broadband customers only.