topic Re: Engineer Cancelled with no reason given in Account & Billing

Engineer Cancelled with no reason given

USAFRet — Thu, 23 Apr 2026 11:18:57 GMT

For the love of God Sky, get your stuff together! Canceled Engineer with no explanation for Fibre upgrade is just unacceptable, and rude! No new date, nothing. Been with Sky for 27 Years, your customer service is shocking to say the least. Do Better!

Re: Engineer Cancelled with no reason given

Daniel0210 — Thu, 23 Apr 2026 15:01:58 GMT

@USAFRet
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

What have Sky said about this when you've contacted them?

Re: Engineer Cancelled with no reason given

caesarome — Thu, 23 Apr 2026 15:05:36 GMT

@USAFRet

You seem to be under the miscomprehension that you are talking to Sky here when you are not so as the appointment has been cancelled what now shows here for you:

https://www.sky.com/ordertracking

Re: Engineer Cancelled with no reason given

MarkGoldsmith — Thu, 23 Apr 2026 16:00:03 GMT

@USAFRet wrote:
For the love of God Sky, get your stuff together! Canceled Engineer with no explanation for Fibre upgrade is just unacceptable, and rude! No new date, nothing. Been with Sky for 27 Years, your customer service is shocking to say the least. Do Better!

If it was for a fibre upgrade it could be possible that it wasn't Sky who were due to make the visit but OpenReach instead, which could perhaps explain why it was cancelled with no explanation ( as openreach won't give you one, but they should update Sky with the reason). Your best bet may be to call Sky and ask why it was cancelled.